Canadian Government Services
CANPASS
Frequent international flyers who are Canadian or U.S. residents may be eligible to acquire a biometric CANPASS membership that allows expedited customs and immigration clearance into Canada. For more information or to apply, visit the CANPASS desk on the Departures Level at the south end of the terminal.
Hours: 08:00 to 16:00, Monday to Friday
NEXUS
NEXUS is a joint program between Canada Border Services Agency (CBSA) and United States Customs and Border Protection (CBP) designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States. For more information, please visit the NEXUS page on this website.
What is the difference between CANPASS Air and NEXUS?
CANPASS Air is a Canada Border Services Agency (CBSA) program. Members can clear the border faster when they arrive in Canada.
NEXUS is a bi-national program between the CBSA and U.S. Customs and Border Protection. Members can clear the border faster when travelling to the United States and Canada.
Returning to Canada
Questions related to entering or returning to Canada should be directed to Citizenship and Immigration Canada at the south end of the terminal on the arrivals level.
Public inquiries from: 08:00 to 01:00 daily
Phone: 1.888.242.2100
Bringing goods into Canada
Passengers travelling outside Canada can register valuable items for customs. For this service and for inquiries about to bringing goods or merchandise into Canada, contact Canada Border Services Agency (formerly Canada Customs). They are located at the south end of the terminal on the Arrivals Level.
Hours: 24 hours daily except during flight clearance.
Phone: 1.800.461.9999
Importing food
Inquiries about bring agricultural products and live animals into Canada should be directed to the Canadian Food Inspection Agency. They are inside customs in the international arrivals area. Hours for public inquiries: 08:00 to 12:00 daily.
Phone: 780.890.4310