Access for All
Edmonton International Airport is continually working to create a barrier-free environment for travellers and visitors with disabilities.
View brochure with map.
Accessibility at EIA
The services available to passengers include:
- Washrooms are equipped with grab bars and Life Call
- Braille signs for elevators and washrooms
- Value Park shuttle bus equipped with wheelchair lift
- Airport staff are trained in assisting persons in need
- Over-sized revolving doors
- TTY and volume control pay telephones and hotel/motel booking telephones
- Accessible check-in and information counters
- Eye-level flight information screens
- Video paging on flight information screens
- Barrier-free airport terminal map
Dog runs
For service animals, three dog runs are available on the Arrivals Level.
- Outside door 1 to the North (by the guard house)
- Outside the North-West corner of the Parkade (near metered parking and Rendez-vous) across from door 3
- Outside door 10 to the South
Escort Passes
Passengers who need special assistance may be able to have an aide, family member or other escort help them through the pre-board screening checkpoint and to their boarding gate. We encourage travellers with special needs or parents of unaccompanied minors to contact their airline directly for more information. Escort passes are issued by the airline upon check in at the airport. If using online or mobile check in, please proceed to your airline customer service counter at EIA to request an escort pass.
Ground Transportation
Transportation for passengers with special needs can be prearranged with Skyshuttle.
For passengers with disabilities arriving by car, Edmonton International Airport provides special parking and pick-up/drop-off for people with disabilities. For short visits, curbside disability parking can be accessed by driving into the taxi queue and notifying the attendant of your request.
For more information, please contact the Ground Transportation Office at 780 890 8553, ext. 1.
Parking
The Easy Parkade has disability parking stalls, spacious elevators and ramps to the Departures Level.
On arrival, the Value Park attendant can direct you to disability parking stalls. A complimentary shuttle bus to and from the terminal is equipped with a wheelchair lift.
There are two 30-minute courtesy zones located on the Departures level near doors 26 & 30 to facilitate drop-off.
Awards and certificates
Edmonton Airports has received a Certificate of Recognition from the Hard of Hearing Community, the White Cane Award, and the City of Edmonton Mayor's Award for Accessible Service and Senior Recognition for its work. In October 2004, Edmonton Airports received the inaugural Percy Wickman Accessibility Award in recognition of its commitment to making Edmonton International Airport one of the most accessible airports in Canada.
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